customer service agent augmentation

Jordan Hayes

Jordan Hayes is a seasoned tech writer and digital culture observer with over a decade of experience covering artificial intelligence, smartphones, VR, and the evolving internet landscape. Known for clear, no-nonsense reviews and insightful explainers, Jordan cuts through the hype to deliver practical, trustworthy guidance for everyday tech users. When not testing the latest gadgets or dissecting software updates, you’ll find them tinkering with open-source tools or arguing that privacy isn’t optional—it’s essential.
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How AI Is Transforming Customer Service in American Companies